Wallet and refunds

Policy version: beta-2026-11-01

Local beta policy. Operator identity and public contact details are still pending. Live numbers, real payment collection and a commercial launch are not enabled.

The current balance is simulated

Demo naira balances and test-mode payment events are for evaluation only. They are not stored money, cash, deposits or redeemable credit. Do not send real funds to use this beta.

Activation cancellation

A pending demo activation may be cancelled before code completion. The demo credits that activation’s price back to its simulated wallet once. An expired pending demo activation is credited once when the order is reconciled. Completed demo activations cannot be cancelled.

Real payments remain disabled

IreVault is the selected integration candidate. Any test-mode checkout uses test credentials and simulated settlement. Returning to a success page is never proof of payment; the server must verify a signed event and its authoritative amount, currency, session and ownership before crediting a wallet.

What must be settled before commercial launch

Live top-up minimums, processing costs, failed-activation credits, cash refunds, withdrawals, chargebacks, supplier cancellation windows and consumer rights are not established by this demo. They require supplier and merchant approval, legal review and a published live policy. Demo rules are not a promise of a supplier’s live refund behaviour.

Need help?

Create a private support ticket and include the relevant demo order ID. Never include a password, card detail or verification code.